Appointment Scheduling Booking

Appointments can be scheduled via phone or message. We recommend booking in advance to secure your preferred time slot. If you have special scheduling needs, please let us know, and we will do our best to accommodate you. There may be a times when due to traffic a small delay may occur in the arrival of the mobile groomer arriving.

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Cancellation/Rescheduling

Please provide at least 48 hours' notice if you need to cancel or reschedule your appointment. Failure to do so may result in a cancellation fee equal to 50% of the scheduled service cost. This policy allows us to manage our schedule effectively and offer appointments to other clients in need.

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Health and Safety Requirements Vaccinations

It is recommended that pets should be up-to-date on their vaccinations. Date of last vaccination would be beneficial for our records.

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Health Conditions

Inform us of any existing health conditions or allergies your pet may have. This helps us tailor our services to meet their specific needs. Common conditions to disclose include:

• Skin allergies

• Ear infections

• Arthritis

• Heart conditions

 

Behavioural Issues

Please disclose any behavioural issues your pet may have, such as aggression or anxiety. This information allows us to take necessary precautions to ensure a safe grooming experience. Behavioral issues can include:

• Fear of grooming tools

• Aggression towards strangers

• Separation anxiety

• Sensitivity to touch

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Grooming Process Arrival

Ensure your pet is ready at the scheduled appointment time, ideally have had chance to go to the toilet. Late arrivals may result in a rescheduled appointment to avoid disrupting our schedule. Our groomer will arrive in a fully equipped mobile grooming van, which includes all the necessary tools and amenities to provide a comfortable grooming experience for your pet. If you wish us to groom your dog whilst you are away from the premises a key should be passed to the groomer before the appointment and guidance on power supply provided. Any persons that may be required to enter the property during the grooming time also to assist in unauthorised persons gaining access to property or your dog. Spoilt Rotten has an up to date disclosure and barring CRB to give you peace of mid should this be the case.

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Consultation

Each grooming session begins with a consultation to discuss your pet's grooming needs and preferences. This is the time to mention any specific requests or concerns you may have regarding your pet's grooming.

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Grooming Services

Our mobile services include:

• Bathing with premium shampoos and conditioners

• Brushing and de-shedding

• Haircuts and styling

• Nail trimming and filing

• Ear cleaning and plucking

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Specific services will be discussed during the consultation to ensure we meet your expectations. If your pet has any particular grooming requirements or style preferences, please let us know.

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Handling and Care

We use gentle handling techniques to ensure your pet's comfort and safety throughout the grooming process. If your pet becomes overly stressed or aggressive, we may need to pause or terminate the session for their well-being. Our groomers are trained to recognise signs of stress and will always prioritise your pet's health and safety.

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Pricing and Payments Pricing

Our pricing is based on the size, breed, and condition of your pet, as well as the specific services requested. Additional fees may apply for special handling, matting, flea infestation, or extensive de-shedding.

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Payment

Payment is due at the time of service. We accept cash, credit cards, and mobile payment options such as Apple Pay and Google Wallet. For your convenience.

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Client Responsibilities

Pre-Grooming Preparation

Ensure your pet has had a chance to relieve themselves before the appointment. This helps make the grooming process smoother and more comfortable for your pet.

Punctuality

Be prepared for the groomer’s arrival to ensure your pet receives the full benefit of their grooming session. If you have any time constraints, please inform us ahead of time.

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Policies for Difficult or Aggressive Pets Assessment

If a pet shows signs of extreme aggression or stress, we will assess the situation and determine the best course of action. This may include using calming techniques, taking breaks, or in extreme cases, terminating the grooming session.

Special Handling

For pets that require special handling, additional fees may apply to account for the extra time and care needed. We will discuss any additional costs with you before proceeding with the grooming session.

Termination of Service

In rare cases, we reserve the right to terminate grooming services if a pet poses a significant risk to themselves or the groomer. Safety is our top priority, and we will always act in the best interest of your pet and personal safety of groomer.

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Hygiene and Cleanliness

Sanitation

Our mobile grooming unit is cleaned and sanitised regularly to maintain a hygienic environment. We adhere to strict cleaning protocols to ensure the safety and well-being of your pet.

Equipment

All grooming tools and equipment are sanitised between uses to prevent the spread of germs and parasites. We use high-quality, professional-grade equipment to provide the best grooming experience for your pet.

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Communication

Updates

We will provide updates on your pet's grooming session, including any issues or concerns that arise. Our groomer will communicate with you throughout the process to ensure your pet's needs are being met.

Feedback

Client feedback is valuable to us. Please let us know if there is anything we can do to improve your experience. We are committed to providing the highest level of service and appreciate your input.

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Liability

Injuries

While we take every precaution to ensure your pet’s safety, Spoilt Rotten Mobile Grooming is not responsible for injuries resulting from pre-existing conditions or sudden, unforeseen reactions. We will immediately inform you of any incidents and take appropriate action to care for your pet.

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At times a pet may move suddenly and an accident may occur this is unavoidable at times and a risk with any groomer undertaking a grooming service. Nail trims can add an additional risk of the quick in the nail to be clipped and cause bleeding, again this is not uncommon and the groomer with provide treatment to prevent bleeding. It is felt only fait to warn of these possibilities and every care will be given to avoid this but it is a hazard any groomer should advise of.

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Damage

We are not liable for damage to collars, leashes, or other accessories left with your pet during their grooming session. Please remove any valuable or sentimental items before the appointment.

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Additional Services

In addition to our standard grooming services, we offer a range of additional services to enhance your pet's grooming experience:

• De-shedding Treatments: Specialised treatments to reduce shedding and maintain a healthy coat.

• Pawdicures: Nail trimming and filing, plus moisturising treatments for paw pads.

• Seasonal Packages: Special grooming packages tailored to seasonal needs, such as winter coat conditioning or summer trims.

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Frequently Asked Questions

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How often should my pet be groomed?

The frequency of grooming depends on your pet's breed, coat type, and lifestyle. Generally, we recommend grooming every 4-8 weeks to maintain a healthy coat and skin.

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What should I do if my pet has a specific grooming need?

During the consultation, please inform our groomer of any specific grooming needs or preferences you have for your pet. We will do our best to accommodate your requests.

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How do you handle pets with anxiety?

We use gentle handling techniques and provide a calm environment to help reduce anxiety. If your pet has severe anxiety, please let us know in advance so we can take extra precautions.

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Can I stay with my pet during the grooming session?

For safety and efficiency, we prefer that owners do not stay with their pets during the grooming session. However, you are welcome to stay nearby, and we will keep you updated on your pet's progress.

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What if my pet has never been groomed before?

We recommend starting with a basic grooming session to introduce your pet to the process. Our groomers are experienced in handling first-time grooming appointments and will ensure your pet feels comfortable and secure.

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What if I have multiple pets that need grooming?

We can accommodate multiple pets in one appointment. Please inform us when scheduling so we can allocate sufficient time and resources. Only one pet can be in the vehicle at any one time for safety reasons but consecutive appointments can be offered.

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Contact Information

Thank you for choosing Spoilt Rotten Mobile Grooming. We look forward to providing your pet with the best grooming experience possible. If you have any questions or concerns about our policies, please do not hesitate to contact us.

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Spoilt Rotten Mobile Grooming
07395 549951
spoiltrottengrooming@outlook.com

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By following these guidelines, we ensure a safe, pleasant, and high-quality grooming experience for your pet. We appreciate your cooperation and understanding in adhering to our policies. Your pet’s health, safety, and happiness are our top priorities, and we are committed to providing exceptional service at every appointment.